FAQ

Tell me about your shipping policy: 
We offer free shipping, always. You'll never pay for us to ship your purchase to you. 

How are your prices so great? 
We constantly hunt for the best value for our customers. We take into consideration price, quality and style to provide the best shopping experience for our customers.

Are storage boxes included with my watch?
Some of our watches do come with beautiful storage boxes, like our Toronto watch. Other watches may be shipped in a flat bubble pack for efficiency.  

What currency will I be charged in? 
We accept orders from anywhere in the world, your payment will be processed in USD. 

Does Import Watch Outlet cover customs duties, overseas taxes, VAT, etc... ?
No, Import Watch Outlet is not responsible for any fees outside of sales tax for the State of Texas. Import Watch Outlet is not responsible for any funds due to your local government. Any charges from your local government are the responsibility of the recipient. 

Do you offer shipment tracking information? 
Most of our suppliers do make tracking information available to us, and if they do, we'll notify you via email that your item is on its way. 

What does "estimated shipping time" mean?
This is the estimated time it will take for you to receive your order. This time is estimated, but usually fairly accurate. This time does not include the time it takes for us to process your order.

What is the difference between "estimated shipping time" and "guaranteed delivery" ? 
When sourcing products from all over the world, and shipping all over the world, it can be difficult to predict shipping times - largely due to customs regulations in various countries. Most orders are received within 2-3 weeks. Occasionally, depending on its origin destination, that timeframe might extend to the 4-5 week window. Our guaranteed delivery ensures that your purchase will be received within the given guaranteed time frame. Please note, the estimated shipping time is when most orders are actually received. You can expect your item to arrive within the "estimated shipping time" and view the "guaranteed delivery" time frame as a worst case scenario in rare circumstances. We promise it is worth the wait.

Do you accept returns?
Absolutely, all items in our store are eligible for return if it is not as described. We only accept returns on unused and unworn and in its original packaging. To request a return, simply email hello@importwatchoutlet.com with the subject line RMA: Return Merchandise Authorization. Make sure to include your order number and product number so we can facilitate your return request as soon as possible. RMA requests must be submitted within 15 days of receiving your item. Since all of our inventory ships for free, you will be responsible for the return shipping cost. View our full refund and return policy.

Are your watches waterproof? 
Some of our watches are waterproof, others water resistant, see this handy guide below to determine if the bar rating on your timepiece is water resistant or not. If there is no bar rating on the product listing page, we recommend you avoid getting the watch wet just to be safe.

Water Resistant Bar Rating at Import Watch Outlet

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