Returns:
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. To request a return, simply email hello@importwatchoutlet.com with the subject line RMA: Return Merchandise Authorization. Make sure to include your order number and product number so we can facilitate your return request as soon as possible. RMA requests must be submitted within 15 days of receiving your item. Since all of our inventory ships for free, you will be responsible for the return shipping cost.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
with obvious signs of use. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 15 days after delivery

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 30 days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, please double check your bank account and contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@importwatchoutlet.com.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please reach out to us at hello@importwatchoutlet.com to initiate the exchange process.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
We will provide you with a shipping address for the return or exchange once we have received your email request.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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